Archive for March, 2008

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Will an apology be enough to save Eliot Spitzer?

Tuesday, March 11th, 2008

The New York Times reported today that New York Governor Eliot Spitzer has been identified as a past client of a high-priced prostitution ring.  A politician whom the media once nicknamed “Mr. Clean,” Spitzer is suddenly finding his white knight image severely tarnished.
That image was well-deserved.  During his two terms as New York Attorney General, Spitzer, [...]

Chronic liars really ARE “wired differently”!

Saturday, March 8th, 2008

Have you ever met someone who seemed to be almost incapable of telling the truth?  Someone whose constant lying, even when the truth would serve, seemed almost pathological?  If so, you might have come away from an encounter with that person shaking your head and believing that, somehow, he or she just seemed to be “wired differently” [...]

Don’t promise your customers what you won’t deliver!

Wednesday, March 5th, 2008

A friend’s recent hospital stay provided an unfortunate example of how not to treat your customers and clients.  My friend, who had been sick with an especially nasty strain of the flu, was hospitalized for about a week with the expectation that he would be transferred to a rehabilitation facility following his hospital stay.  That’s when the trouble [...]

Why saying “no” may sometimes be your best business choice

Sunday, March 2nd, 2008

This week, New York Times reporter John Tierney wrote eloquently on the benefits of narrowing your options now and then.  Tierney’s article, “The Advantages of Closing a Few Doors,” described experiments conducted by the Massachusetts Institute of Technology in which students played a computer game involving three virtual doors, behind each of which was an undisclosed [...]

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