Archive for April, 2009

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Attorney General Holder deserves kudos for enforcing ethics standards

Monday, April 6th, 2009

Back in August, I wrote a post wondering whether the next President would take steps to enforce strong ethics at the Justice Department. It’s a pleasure to observe that the answer seems to be a resounding yes.
While never before expecting to praise the dismissal of public corruption charges against an elected official, I have [...]

Business Apology Tip #1: Never ignore an unhappy customer!

Friday, April 3rd, 2009

Imagine this: Despite your best efforts, you or one of your business associates made a serious mistake. Your customer (substitute “client” or “patient” as appropriate) is furious and threatening to either sue, take her business elsewhere, or both. You’re already overworked, stressed, and reluctant to spend a lot of money on legal fees.
What [...]

Need to apologize in business? Stay tuned…

Wednesday, April 1st, 2009

Back in February, I had the pleasure of appearing on Lillian Brummet’s Conscious Discussions internet radio program. Lillian and I talked about the importance of apologies as a tool to maintain high ethical standards in business and to prevent stressful and expensive litigation. I was delighted to learn that Lillian had quoted from [...]

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