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Archive for May, 2009
Next Entries »“In Treatment” explores medical apologies
Thursday, May 7th, 2009One of my favorite TV shows is HBO’s “In Treatment,” which features Gabriel Byrne as Dr. Paul Weston, an all-too-human psychotherapist struggling to help several deeply troubled patients. Psychotherapy and the law connected this season after one of Weston’s patients committed suicide. The patient’s father filed a malpractice suit against Weston. This [...]
Small business owners - how big is your commitment to ethics?
Monday, May 4th, 2009It’s National Small Business Day, a day to celebrate businesses that provide everything from dog walking services to boutique clothing. There’s a lot to be said for the talented entrepreneurs who have the courage, ambition and drive to envision, start up and operate small businesses. It’s a great day to cheer them on!
It’s [...]
Business apology tip #5: Say you’re sorry - sincerely!
Friday, May 1st, 2009There are six elements to any effective apology. One of the most important is to say sincerely that you’re sorry. Unfortunately, people in business often have trouble doing that, so business apologies frequently fall flat.
Sincerity is largely in the eye of the beholder; it doesn’t matter how sincere you think you [...]