Archive for October, 2009

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When it comes to employee evaluations, honesty is the best policy

Friday, October 30th, 2009

Continuing my Friday series on keeping your business out of court, let’s talk about a topic that many managers dread. It’s nearing the end of the year, which means that companies are starting to work on annual employee evaluations. It’s an important process, and one that’s riddled with legal pitfalls. For most of us, it’s [...]

Was Ryan Howard’s 200th career run baseball really worth a lawsuit?

Wednesday, October 28th, 2009

A few months ago, the Philadelphia Phillies’ Ryan Howard hit his 200th career home run. It was not only a tremendous accomplishment for Howard, but an important moment in baseball history because Howard managed to reach that milestone in fewer games than any previous major league player. !2-year-old Phillies fan Jennifer Valvida retrieved the historic [...]

Is your company’s advertising overstated?

Monday, October 26th, 2009

We’ve all seen and heard it before: “New!!” “Improved!!!” “BIGGER!!!!” “BETTER THAN EVER!!!!!” But can consumers really trust those claims? How much better does a product have to be to be legitimately called “new” or “improved”? And who decides? The National Advertising Division of the Council of Better Business Bureaus reviews product advertising when companies [...]

Keep an eye on your contractors

Friday, October 23rd, 2009

Continuing my Friday series on keeping your business out of court, let’s reach beyond your employees. In the wake of the recession, many businesses are trying to cut costs by making greater use of independent contractors. That can save on employee benefit costs, for sure, but independent contractors come fully equipped with their own litigation [...]

Your code of ethics should be more than just window-dressing

Thursday, October 22nd, 2009

Seems like every company has a code of ethics these days, especially since the federal government made having one a prerequisite for getting government contracts. Some of them are the size of a small phone book, others of a more practical length. Companies work hard to develop them, proudly roll them out, train their employees [...]

The Art of the Apology won in the National Best Book 2009 Awards

Wednesday, October 21st, 2009

I’m very proud to announce that my book, The Art of the Apology — How to Apologize Effectively to Practically Anyone is an Award-Winner in the Business-General category of the National Best Books 2009 Awards, sponsored by USA Book News. I’m very grateful for the honor. The Art of the Apology was written to be [...]

On the road again

Monday, October 19th, 2009

Folks who’ve been reading this blog for a while may remember that, last year, I left the country for a month to adopt a daughter from Kazakhstan. I’m thrilled to be returning to Kazakhstan to pursue a second adoption, and will be out of the States for a few weeks. There will continue to be [...]

Distinguish, but don’t discriminate

Friday, October 16th, 2009

Continuing my Friday series on keeping your business out of court, let’s talk about another potential pitfall in the employment arena: discrimination. Executives sometimes complain that the laws against employment discrimination unfairly tie their hands. They claim that it’s so legally risky to fire any minority employee (and they usually include women in that category) [...]

Cedars-Sinai Medical Center faces medical error claims

Wednesday, October 14th, 2009

AOL reported this morning that California public health officials are looking into allegations of serious medical errors at Cedars-Sinai Medical Center. Reportedly, the hospital’s CT scanner machine had been set to a higher level than it should have been since February of 2008. Patients who were scanned for stroke during the eighteen months before the [...]

Obama’s Nobel Peace Prize includes a lesson on apologies

Monday, October 12th, 2009

Congratulations to President Obama for winning the 2009 Nobel Peace Prize! The pundits have already spent far too much time analyzing why he got it, what it means, and whether the award is really a none-too-subtle slap at the Bush Administration. Whatever the award committee’s motives, there’s a lesson here for those of us who [...]

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