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Need to apologize in business? Stay tuned…
By Lauren | April 1, 2009
Back in February, I had the pleasure of appearing on Lillian Brummet’s Conscious Discussions internet radio program. Lillian and I talked about the importance of apologies as a tool to maintain high ethical standards in business and to prevent stressful and expensive litigation. I was delighted to learn that Lillian had quoted from that interview today on her blog, Brummet’s Conscious Discussions. To see the post, visit www.consciousdiscussions.blogspot.com.
When I speak to business groups about apologies and how they can strengthen client relationships and prevent lawsuits, I frequently get asked for tips on how to make an apology to a client or customer as effective as possible. Fair enough - this topic is clearly of general interest. So, for the next several weeks I’ll devote each Friday’s post to one tip that can help you and your business apologize effectively to a disappointed customer or client.
Starting April 3rd, watch this blog for further developments. In the meanwhile, if you’d like me to come to your company and train you and your employees in the art of effective business apologies, drop me an e-mail at Lauren@businessethicsspeaker.com.
Topics: Apologies, Business Ethics, Professional Ethics, Risk Management, business communications, customer relations, ethics |