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The Art of the Apology won in the National Best Book 2009 Awards
By Lauren | October 21, 2009
I’m very proud to announce that my book, The Art of the Apology — How to Apologize Effectively to Practically Anyone is an Award-Winner in the Business-General category of the National Best Books 2009 Awards, sponsored by USA Book News. I’m very grateful for the honor.
The Art of the Apology was written to be the definitive guide to making effective apologies. As an attorney, I’ve seen first-hand the damage that litigation can do. Lawsuits cost a fortune, cause untold stress, and can do lasting damage to a business’ reputation. I believe that, whenever possible, it’s better to make an effective apology and heal professional relationships than to fight out problems in court.
Apparently, USA Book News agrees with me. I’m truly honored, and hope that The Art of the Apology will help businesses of all types maintain strong relationships with their clients, customers, employees and contractors.
Topics: Apologies, Business Ethics, Professional Ethics, business communications, customer relations, ethics |
October 21st, 2009 at 4:04 pm
Good Job Lauren!!
I believe…
Michael
CEO IMsorry.com Inc
October 25th, 2009 at 3:35 am
Congratulations! Being a reader of your blog for more than a year, I’d say some recognition for your work is due.
October 28th, 2009 at 4:38 am
Hi Mark,
Thanks for the kind words, and for being a regular reader. I appreciate it very much.
Best,
Lauren
October 31st, 2009 at 3:20 pm
[...] presents The Art of the Apology won in the National Best Book 2009 Awards posted at The Business Ethics Blog, saying, “The right apology can sometimes turn away a big [...]