customer relations

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Empower your people

Friday, August 27th, 2010

Continuing my Friday series on keeping your business out of court, let’s focus on a recent experience I had with my own family. To celebrate my oldest daughter’s 10th birthday, we went to Disney World … in August. It was a great trip overall but the heat was nearly unbearable, and I’d decided [...]

Observe health and safety rules

Friday, August 6th, 2010

Continuing my Friday series on keeping your business out of court, let’s look at a high-profile story that’s back in the news. Four months ago, an explosion at the Big Branch mine killed over two dozen workers. According to news reports, the mine had been repeatedly cited by inspectors for safety violations, but [...]

Is it ethical for insurers to put a beneficiary’s money in a retained asset account?

Monday, August 2nd, 2010

For the past several days, the Internet has been ablaze with stories about how big insurance companies have allegedly mistreated military families. These companies are among many that participate in the Servicemembers’ Group Life Insurance program, or “SGLI,” which provides low-cost life insurance to active duty military service personnel. When those active [...]

Before you travel, check your ticket … and uncheck the boxes

Monday, July 26th, 2010

It’s summer and the economy is bad, which means that people are hunting online for bargain airfares to their favorite vacation destinations. There are a number of sites that offer discounted airfares. However, if you’re not careful to read the fine print, you may pay more than you intended.
It seems that some of [...]

Be nice to your staff

Friday, July 9th, 2010

Continuing my Friday series on keeping your business out of court, let’s talk about a mistake that managers make all too often. A friend of mine (let’s call her Sam) was complaining recently about her new boss. Seems that the boss who hired her has left for greener pastures, and her new boss [...]

How would you like to get an iPology?

Wednesday, July 7th, 2010

Okay, now I’ve seen it all. It seems that a company called High Heels Productions has launched a new IPad app called iPology.app, an app that lets users generate semi-customized apologies based on what they did wrong and to whom they did it. The iPology offers both sincere and sarcastic “iPologies,” and allows [...]

Kudos to P&G for helping Gulf wildlife

Monday, June 28th, 2010

There’s been so much bad news out of the Gulf of Mexico since the Deepwater Horizon rig explosion that I thought it might be nice to focus on the positive efforts being made by Procter & Gamble to help clean up the spill. P&G is the producer of hundreds of household products, including Dawn [...]

Don’t let problems fester

Friday, June 25th, 2010

Continuing my Friday series on keeping your business out of court, I’m a little surprised that I’m about to praise the Tabernacle of Fast Food, McDonald’s. Yes, I know, a lot of the food there is bad for you and the marketing focuses all too effectively on credulous children. Nonetheless, the company’s management [...]

Know the culture where you do business

Friday, June 18th, 2010

Continuing my Friday series on keeping your business out of court, let’s talk about a mistake that we’ve seen two major international corporations make in the very recent past. British Petroleum and Toyota are two enormous companies founded in the U.K. and Japan respectively. They both have done a lot of business here, [...]

What if the oil companies worked together to fix the spill?

Friday, June 4th, 2010

Sorry to keep interrupting my Friday series on keeping your business out of court, but the situation in the Gulf of Mexico is such an enormous national disaster that it has to take precedence. Yesterday, I had the privilege of speaking to the Women Business Leaders Forum of the American Society of Pension Professionals [...]

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