customer relations
« Previous EntriesWill Wall Street ever learn?
Tuesday, May 15th, 2012Like everyone else who writes about business ethics, I’ve been following the developing tale of the latest Wall Street bank scandal, this time at JPMorgan Chase. Earlier today, JPMorgan’s CEO, Jamie Dimon, barely survived an effort by shareholders to push him out of office. Seems the shareholders are a tad distressed that the [...]
We must recycle plastic!
Monday, April 23rd, 2012Yesterday was Earth Day and, in its honor, let’s talk about plastic. My family spent a week in Orlando earlier this month, riding roller coasters, hanging out at the hotel pool and, on one occasion, going to the movies. Instead of indulging in yet another restaurant dinner, we decided to get hot dogs [...]
Do you know what’s in your dinner?
Wednesday, April 18th, 2012Today’s AOL Daily Finance features an article titled, “3 Big Lies Food Companies Are Feeding You.” At first I was surprised to see it, because the law prohibits food companies from actively misrepresenting the contents of their products. Upon reading the story, however, it became clear that the food companies’ “lies” weren’t affirmative [...]
How much should an e-book cost?
Thursday, April 12th, 2012Yesterday, the Justice Department filed a civil antitrust suit against computer giant Apple and five major publishers (Hachette, HarperCollins, Macmillan, Penguin, and Simon & Schuster), accusing the defendants of artificially inflating the prices of e-books. According to news reports, Hachette, HarperCollins and Simon & Schuster have already settled the suit, leaving Apple, Macmillan and [...]
Check out conscious capitalism!
Tuesday, March 20th, 2012One of my favorite ways to get inspiration for this blog is to wander around online, exploring the meandering information pathways of the Internet until something strikes my fancy. Today, as I was thinking (okay, brooding) about the disproportional political muscle of corporate superpacs, my online explorations led me to a site that’s well worth [...]
Greg Smith spoke - will Goldman Sachs listen?
Thursday, March 15th, 2012Talk about a resignation letter … yesterday, Greg Smith, a midlevel executive at Goldman Sachs’ London office, submitted his resignation in an e-mail to his bosses. The e-mail reportedly expressed Mr. Smith’s concerns about Goldman’s culture, describing his belief that the investment giant had gone too far in putting its own interests ahead of [...]
Happy Valentine’s Day, McDonald’s!
Tuesday, February 14th, 2012Writing about business ethics can get pretty depressing sometimes. There are so many situations where corporations make the news by behaving badly in one way or another that it sometimes seems it isn’t even possible to catalogue them all. Consequently, I’m excited to have the opportunity to praise McDonald’s for teaming up with [...]
Don’t promise what you can’t deliver
Friday, February 3rd, 2012Continuing my Friday series on keeping your business out of court, let’s take another story directly from the headlines. Heather Peters drew national attention when she successfully sued Honda in a California small claims court. The car manufacturer had reportedly advertised its Civic Hybrid as delivering 50 mpg. Ms. Peters alleged that, [...]
What’s the big deal about Paula Deen?
Tuesday, January 31st, 2012This may be the post that brings the world down on my head, but I have to wonder why everyone seems to be madly shoving each other aside for the opportunity to vilify Paula Deen. For those of you who’ve been vacationing on Mars for the last week or two, here’s the short version. [...]
There’s no place for poison in juice boxes!
Tuesday, January 24th, 2012Righteous indignation often strikes me as misplaced and sometimes even a little silly. When people start posturing they usually stop listening, so it can be very hard to have a real conversation with someone who’s up on his or her high horse. Nonetheless, I’m about to climb onto mine, and here’s why.
Change.org is [...]

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