customer relations
« Previous Entries Next Entries »Johnson & Johnson’s latest apology rocks - literally!
Thursday, December 8th, 2011Johnson & Johnson has long enjoyed an excellent reputation when it comes to public apologies. During the Tylenol tampering incident in the 1970s, J&J set the gold standard when it recalled millions of bottles of Tylenol even though there was no evidence that anyone at the company was responsible for contaiminating the product or [...]
Stick to your guns!
Friday, December 2nd, 2011Continuing my Friday series on keeping your business out of court, I want to focus on an issue that can be of particular concern to professionals. For my example, let’s look at Dr. Conrad Murray, the physician who was recently convicted of the involuntary manslaughter of superstar Michael Jackson. The facts of this [...]
Should we fear another credit downgrade?
Thursday, December 1st, 2011My friends at TheStreet.com recently gave me an opportunity to think and write about what it might mean for the country if Standard & Poors or one of the other rating agencies were to downgrade our national credit rating again in light of the fact that the Congressional supercommittee failed to come to a deal [...]
Are Black Friday deals really to die for?
Tuesday, November 29th, 2011The Christmas shopping season is upon us once again. Black Friday - the biggest shopping day of the year - proved to be a massacre as retailers nationwide opened their doors on Thanksgiving night to give their customers a jump on holiday deals. YouTube is crammed with footage of shoppers behaving badly, rioting [...]
Thanksgiving first, please!
Monday, November 21st, 2011Okay, I know that times are tough and retailers are scrambling to make a little money this holiday season, but my trip to the mall this afternoon was really disheartening. Glitzy red and green decorations abound, special sale prices are posted everywhere, the radio is blaring Christmas music, and the pressure to buy, buy, [...]
With 7 billion people on Earth, we need a new model for economic growth
Tuesday, November 15th, 2011Okay, it’s official. According to the United Nations, the Earth now has over 7 billion people on it, which means that the global population has roughly quadrupled in the past 100 years. And it’s not as though that number is going to decrease anytime in the foreseeable future. Although birth rates are [...]
Why would anyone partner with Smithfield Farms?
Friday, November 4th, 2011Departing from my Friday series on keeping your business out of court, let’s turn to a story that’s making headlines today. The Huffington Post reports that The Humane Society of the United States has filed an SEC complaint against Smithfield Farms, the company that supplies pork for McDonald’s McRib sandwich. HSUS alleges that Smithfield [...]
What’s in your landfill?
Wednesday, October 19th, 2011It’s always a pleasure when a reader’s comment inspires me to respond in a new blog post. Tim’s comment on my post last week honoring Steve Jobs for his work at Apple got me thinking. Jobs was never known for his philanthropy and he certainly bruised some feelings over the years. So, [...]
Disclose conflicts of interest
Saturday, October 15th, 2011Resuming my Friday series on keeping your business out of court, let’s rip and read from recent headlines. The Wall Street Journal is a wonderful source of information about businesses that let greed drag them right into expensive litigation. Today’s example comes from the banking industry - no surprise, I admit - but [...]
A Loving Tribute to Steve Jobs
Thursday, October 6th, 2011Oh, it’s a sad day. Steve Jobs, founder of Apple Computers and re-inventor of Pixar Studios, has succumbed to a rare form of pancreatic cancer. The news is full of tributes and remembrances, and I’d like to add mine here.
There are many reasons to praise Steve Jobs. He was a visionary who [...]

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