customer relations
« Previous Entries Next Entries »Gun manufacturers: lobby to repeal the 2nd Amendment now
Saturday, December 15th, 2012Yesterday’s shooting in Newtown, CT was a heartbreaking tragedy. Even more tragically, yesterday’s shooting is only the latest in a string of such incidents in the United States. This is the seventh shooting this year alone, according to Mother Jones magazine, and there will undoubtedly be more unless lawmakers pass serious gun control legislation. The District [...]
The best way to understand income inequity is to see it in The Atlantic
Friday, December 14th, 2012It’s no secret that our economy has become seriously unbalanced, with the top 1% of wage earners controlling almost 40% of our national income stream. Knowing that intellectually is one thing – seeing it in a chart is quite another. The growing economic crisis in the middle class is the biggest business story of our [...]
What’s going on with restaurant receipts?
Wednesday, December 12th, 2012This is supposed to be the season of peace on Earth, goodwill toward all. Apparently that doesn’t apply to restaurant customers, though. Lately, the news has been full of stories about waitstaff leaving insulting messages on customers’ receipts. Most recently, a family dining at a Friendly’s restaurant in Nashua, N.H. reportedly waited more than half [...]
Judge Gladys to Big Tobacco: “Admit it – you lied!”
Wednesday, November 28th, 2012My hat’s off to U.S. District Judge Gladys Kessler, who has required three big tobacco companies to pay for a very special public advertising campaign. Judge Kessler has ordered the top three cigarette makers in the United States, Philip Morris, Reynolds and Lorillard, to publicly admit that they lied about the adverse health effects caused by [...]
Aren’t you thankful you don’t work for Hostess?
Monday, November 26th, 2012Thanksgiving was just a few days ago, and I hope my readers found themselves with much cause to be thankful. After all, the economy is starting to improve, unemployment rates are down and, for a lot of us, the future is looking at least a little brighter than it did a year or two ago. [...]
Must Thanksgiving become Black Thursday?
Tuesday, November 13th, 2012Here we go again … it’s not even mid-November, and the Christmas decorations are up in stores all over America. The holiday catalogues are stuffing mailboxes to bursting, special “holiday deals” are similarly swamping e-mail boxes, and the push to buy too much is swinging into full gear. It’s all very festive, except for one [...]
Are there vampires on Wall Street?
Wednesday, October 31st, 2012Hurricane Sandy made her messy way up the East Coast over the weekend, strewing wreckage in her wake. New York and New Jersey got hit particularly badly, and it’ll be a good long while before things get back to normal. That said, it is Halloween, after all, and sometimes a little comic relief is in [...]
What are you doing for Customer Service Week?
Wednesday, October 3rd, 2012Live and learn … I recently found out that this week, October 1-5, is Customer Service Week. (Will Hallmark never run out of creative ideas for holidays?) There’s no shortage of cutsie junk available online for companies to give to the folks who handle complaints at the front line. Hundreds of items are available - pins, coffee mugs, [...]
The ethics of spam
Monday, September 24th, 2012The last few months have been pretty intense, so it’s time to turn to a lighter subject … or, rather, a subject that would have been lighter if there had been less of it. This morning, I opened my personal e-mail account to be confronted by more than 300 new messages. No, I hadn’t been [...]
It’s not only food we waste – it’s water
Friday, September 21st, 2012About a four weeks ago, I published a post describing how about 1/6th of Americans have gone hungry in the past year, thanks to the widening gap between the uber-wealthy and everyone else. Shamefully, their hunger was probably preventable. According to The Economist, Americans throw away about 40% of the food we buy. Just imagine how many [...]
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