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Professional Ethics
« Previous Entries Next Entries »Disclose and empathize
Friday, April 16th, 2010Continuing my Friday series on keeping your business out of court, let’s talk about something doctors are learning and business has yet to figure out. When something goes wrong and you injure a client or customer, empathy can be your best defense.
Doctors work hard to do a good job, but even the best doctors [...]
When it comes to international adoption, the press has it all wrong
Wednesday, April 14th, 2010Let’s get the disclaimers out of the way. I have two daughters, both adopted from Kazakhstan at the ripe old ages of five and nine respectively. They’re occasionally loud, rude, disrespectful, disobedient, quick to tattle, and messy. In other words, they’re kids. They’re also an absolute joy.
That may be why [...]
Speak simply
Friday, March 5th, 2010Continuing my Friday series on keeping your business out of court, let’s address a problem that plagues the customers and clients of many highly skilled professionals: the inability to understand what’s their professional advisors are saying to them.
One of the hallmarks of a profession is education in a specialized field and, with it, immersion in [...]
Tiger gets an A- from me … but maybe not from the media
Saturday, February 20th, 2010Tiger Woods did a lot of things right when he finally delivered his much-anticipated apology. He said a straightforward “I’m sorry” to his family, his fans, the children who idolize him, his PGA peers and his sponsors. He took responsibility for his actions, expressed appreciation to everyone who has supported him in the [...]
Will Tiger Woods’ apology be effective?
Thursday, February 18th, 2010Tiger Woods has announced that he’ll make a public statement tomorrow apologizing for the actions that led to his spectacular fall from grace a few months ago. The event will be closely controlled, with only a few “friends, colleagues and close associates” attending in person and no questions from the media permitted. A [...]
Wall Street missed its moment during the Superbowl
Wednesday, February 10th, 2010So, how about those Saints? Regardless of which team you favored, this year’s game was terrific. It also broke records in another respect. This Superbowl was among the most-watched televised sporting events ever, and ads broadcast during the game have been all over the Internet ever since.
In other words, [...]
For a fresh take on business ethics, check out Good Honest Dollar
Monday, January 11th, 2010One of the best parts of writing this blog has been making friends with like-minded people from around the world. My New Year’s resolutions for this year include making a greater effort to let my readers know when I come across something that I think is particularly good. Today, I’ll take a first [...]
This was a year to remember - but not to repeat!
Wednesday, December 30th, 2009Time recently dubbed 2000-2009 as “The Decade from Hell.” That may be a little extreme, but 2009 was certainly a year we wouldn’t want to do over any time soon.
This was the year of a lingering recession caused by the subprime mortgage meltdown on Wall Street. (Some economists say the recession [...]
Keep an eye on your premises - and make sure your employees do, too!
Friday, December 4th, 2009Continuing my Friday series on keeping your business out of court, let’s take a look at a recent incident at a Philadelphia hospital. School counselor Joaquin Rivera died of an apparent heart attack in Atria Health’s emergency room after reportedly waiting for almost 80 minutes to see a triage nurse. To add insult [...]
Give thanks!
Friday, November 27th, 2009Continuing my Friday series on keeping your business out of court, let’s talk about a seasonal message with surprising litigation risk implications. Yesterday was Thanksgiving, America’s designated day for expressing gratitude for the blessings in our lives. You may have heard from the self-help gurus who tell you that maintaining an “attitude of [...]
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