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Risk Management
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Friday, March 12th, 2010Continuing my Friday series on keeping your business out of court, let’s focus on a fabulous tool to minimize your litigation risk. Everybody already knows that running an Internet search on a prospective client or customer can make it easier to close a deal by providing a wealth of information to help you tailor [...]
Can we trust China’s new code of ethics?
Thursday, March 11th, 2010The Wall Street Journal reported this week that Chinese politicians are maneuvering themselves into position for big changes in the government. Seems that a major shift in power is expected two years from now, being spurred by the National People’s Congress and the Chinese people themselves.
Some of the candidates-in-waiting are already mounting [...]
Speak simply
Friday, March 5th, 2010Continuing my Friday series on keeping your business out of court, let’s address a problem that plagues the customers and clients of many highly skilled professionals: the inability to understand what’s their professional advisors are saying to them.
One of the hallmarks of a profession is education in a specialized field and, with it, immersion in [...]
The ethics of training orcas
Monday, March 1st, 2010The death of Orlando SeaWorld trainer Dawn Brancheau last week has raised a firestorm of debate about whether it’s right to train big predators to entertain the public. Ms. Brancheau was killed by a 22-foot male orca named Tilikum. No one really knows what caused Tilikum to grab Ms. Brancheau by the hair [...]
Don’t let problems escalate
Friday, February 26th, 2010Continuing my Friday series on keeping your business out of court, let’s discuss a mistake that even the biggest companies make: letting problems fester and grow until they do serious damage. For today’s example, we need look no further than Toyota Motor Co.
Toyota’s woes have been well-publicized, and investigations continue into what and when [...]
To stay out of court, smove!
Saturday, February 13th, 2010Continuing my Friday series on keeping your business out of court, I want to introduce you to the concept of “smoving.” Its creators have a delightful website called GiveMore.com where they offer a variety of products designed to help folks in service jobs deliver better by smiling brightly and moving fast whenever an opportunity [...]
Is McDonald’s abusing the legal system?
Wednesday, January 27th, 2010The attorneys at McDonald’s certainly seem to be of the “take no prisoners and damn the torpedoes” school of legal thought. The fast food giant has had Egg McMuffin all over its corporate face on two separate occasions this week. There was the employee in the Netherlands who successfully sued McDonald’s for firing [...]
Fairly enforce your company’s internal rules
Friday, January 22nd, 2010Continuing my Friday series on keeping your business out of court, let’s discuss a mistake that many companies make: writing unreasonably strict internal rules, then failing to enforce them even-handedly.
Recently, I had an opportunity to contribute to an article in The Conference Board Review titled, “Workers Behaving Badly” that described a common problem. In an [...]
To keep your business out of court, use checklists
Friday, January 8th, 2010Continuing my Friday series on keeping your business out of court, let’s talk about a humble tool that can work miracles when it comes to minimizing your litigation risk. Believe it or not, simple checklists can be a litigaton lifesaver for you and your company. Here’s why:
Many businesses offer services that involve standard [...]
For a happy, lawsuit-free New Year, listen to your customers!
Friday, January 1st, 2010We’ve survived 2009 and are beginning 2010, a bright new year full of promise. The last thing you need is for your company to come under legal fire in the coming year. So, let’s continue my Friday series on keeping your business out of court by focusing on a mistake too many companies make: [...]
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